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  1. #1

    New to KKR ...

    Hi:

    I'm a new poster and just installed KKR last night on my laptop based on a recommendation from a poster on AVSForum. It sees all my devices (Oppo BDP105(profile BDP93#, Pioneer Plasma TV#profile pioneer KURO#, Synology DS1812+ NAS#profile pioneer KURO?# and others#see attachment#.

    Problem is that i cant seem to play any music#flac, mp3# or videos#mp4, flv#. I point to "Send to BDP105" and then i see a spinning wheel on my TV as though its trying to read or play the file but cant find it. Its the equivalent of MS Windows hourglass that hangs forever. I gave up after 15 minutes of attempting to play the music or video files.

    What could be wrong here? I thought it would be a simple plug and play but after 12 hours or so, i'm stumped!

    I tried to open up the recommended ports#1900/2869# through my new firewall #Bit Defender 2013# but i'm not sure how to do it so i'm in contact with their support personnel.
    I have a Netgear router WNDR3700 which has some 'port stuff' so i'm not sure if ports need to be opened in their as well.

    Assuming its not a port issue, why can't i simply play my media once i point to it?

    Thanks,
    David
    Attached Images Attached Images
    Last edited by David; February 28th, 2013 at 06:10 AM.

  2. #2
    Hi,

    Yes, it should be simple - just as you are doing it, so something must be going wrong. To fully understand and fix this issue I'll need to see some logs.

    So, please enable logging by ticking the Enable Logging item under the Tools menu. After that restart the server and the GUI and then try pushing one file to the Oppo. Give it 5 seconds and if playback doesn't start, stop the server and send in the logs through http://support.kooraroo.com. To find the logs, please go to Tools -> Options -> File Locations and click the Open button on the Logs folder.

    I'm sure we'll sort this out quickly.

    If the Oppo 105 differs in format support from Oppo 93, we'll need to create a new profile for it and I'll send it to you once I receive your logs through support.

    You don't need to set any profile for the Synology, because you can't play files through it (right?) - it's picked up as a server, not as a client.

  3. #3
    Thanks for the quick response. I wasn't aware anyone was awake downunder...

    Anyways, logs have been sent per your request(request # 906). On the NAS issue, my Synology has a media server as well(as it has some sort of media playback package) hence my mention of it as a server as well, but i may confused both you and myself by mentioning it.

    My Oppo can is able to play lots of audio/video file formats so i wouldn't like KKR to transcode most of my files. How do i turn it off? How do i enable transcoding a file that my Oppo can't play?

    Is KKR also able to take DVD/BR ISO files and push them onto the Oppo for playback OR encapsulate them into an MKV container for playback on the Oppo? Sorry for the many questions...

    Thanks for the help ...

    Regards,
    David
    Last edited by David; February 28th, 2013 at 11:09 AM.

  4. #4
    David,

    Thanks for the logs - I'll get back to you via e-mail regarding those.

    I agree that the Oppo can handle most formats natively, so that's where using a correct and up-to-date device profile helps, as it'll define everything Oppo can handle and the rest will be transcoded. So, once we sort out the issue with playback via e-mail, we'll see if the current device profile needs enhancement with some file types that are not yet part of it.

    KooRaRoo can handle DVD backups (VIDEO_TS) and ISO images. With BluRay - it should work as well, but it needs to have copy protection removed first (KRR does not do that). Yes, they can be played back on Oppo.

    To disable transcoding (just for testing purposes), please go to Devices pane, double-click on the Oppo there, in the properties dialog that comes up go to Transcoding tab and untick the first checkbox in there.

  5. #5
    Thanks Dennis ...i look forward to resolving my primary issue. Is it normal that i can't play the audio/video files on my NAS locally on my laptop when i click on Play Local?

    Oppo BDP103/105 file formats and other questions can be found at http://watershade.net/wmcclain/BDP-103-faq.html a FAQ with all sorts of stuff about the 103/105.

    The FAQ for the 93/95 can be accessed http://watershade.net/wmcclain/BDP-93-faq.html

  6. #6
    Please let me know how the updated device profile that I sent via e-mail works out for you - we can of course tweak it as needed and thanks for those links!

    To play files locally you need a good player (such as VLC) or lots of codecs for WMP.

  7. #7
    Quote Originally Posted by Dennis View Post
    Please let me know how the updated device profile that I sent via e-mail works out for you - we can of course tweak it as needed and thanks for those links!

    To play files locally you need a good player (such as VLC) or lots of codecs for WMP.
    Dennis:

    Thanks for the updated device profile for the Oppo. It seems to have helped. I presume you left out the BDP-95 by mistake? Digital Audio/Video support identical to the 93.

    I setup a guest account on my Synology NAS and now i can stream mp3 audio and mp4 videos, which is a good start. I cannot however stream flv video and flac audio files like the ones you saw in my data logs. When i start to play either files, the on-screen counter counts fast from 0 to 25% and then stays there forever, it seems.

    When i examine my wireless network, i see lots of traffic between my laptop and the router to the NAS(?) and/or Oppo (?). Seems something is being downloaded for my measured traffic speed is about 20Mb/s, which is the maximum DL speed from my cable TV provider(Time Warner). I only have a measly 2Mb/s upload speed.

    Just for kicks, i decided to transcode a sample .flv file from "h264[640x360] 23.98 aac (2-channels) 44100Hz" to "Matroska, h264level51high:0 Audio aac:1"

    After a while (about 5-10 minutes), it played fine and subsequent repeated plays didn't have the initial delay.

    But my Oppo player plays flv files natively with no problem through my Synology NAS and i do not want to transcode my large library of .flv files. What is wrong?


    My audio flac files (24-bit, 96kHz) also do not play at all. They do not even cause a change in my display at all. Yet they play fine on my Oppo though my NAS

    I transcoded one sample file to 16-bit lpcm, the only choice i was given which is an inferior result from my original 24-bit source.

    The sound was BAD!!! It was playing back at a much slower speed than the song itself! Sounds like when one decides to play a song at 5x slower speed than its normal speed. The sounds were in SLOOOOOOOOOOWWWWWWW MOOOOOOOOOOTTTTTIIIIIIOOOOOOONNNNN. It was comical to listen to actually for it was either that or cry! The woman singing the song now really had a very very deep and slow and painful voice.

    Anyways, its late for me (1:30am) so i have to go to bed. If you need to test sample flv files, you can go to youtube and download your favorite music files for test and see what i'm talking about.

    You can download free flac audio files for test from http://www.2l.no/hires/index.html and other sites.

    Hope this helps in narrowing down and fixing my problems...

    Regards,
    David
    Last edited by David; February 28th, 2013 at 06:43 PM.

  8. #8
    David,

    Yes, I had a feeling I left something out and BDP-95 is it, thanks for pointing it out!

    Sorry for leaving out FLV - I've adjusted the profile further and I'll send it to you shortly (once I finish this message here), FLAC, however, should've played through natively as-is. In the support ticket I did not have information for your FLAC, so can you please right-click on one o fthe files in KRR and then send the output of the "File Information" command to the support e-mail again and I'll add it to the device profile if it needs adding, or we'll see why it's not being passed through as it should.

    Thank you for the link for sample files - I'll grab a few from there as well!

    At least you had a bit of fun listening to a song like you've never heard it before I appreciate your sense of humor We'll get this polished up once I receive file information from you via e-mail.

    Thanks!

  9. #9
    Quote Originally Posted by Dennis View Post
    David,

    Yes, I had a feeling I left something out and BDP-95 is it, thanks for pointing it out!

    Sorry for leaving out FLV - I've adjusted the profile further and I'll send it to you shortly (once I finish this message here), FLAC, however, should've played through natively as-is. In the support ticket I did not have information for your FLAC, so can you please right-click on one o fthe files in KRR and then send the output of the "File Information" command to the support e-mail again and I'll add it to the device profile if it needs adding, or we'll see why it's not being passed through as it should.

    Thank you for the link for sample files - I'll grab a few from there as well!

    At least you had a bit of fun listening to a song like you've never heard it before I appreciate your sense of humor We'll get this polished up once I receive file information from you via e-mail.

    Thanks!

    Dennis:

    FLAC Log files attached (in support forum)per your request. I've named them accordingly if they had transcoding to 16b_LPCM or not.
    (BTW, in the future, please ever transcoding is needed for a hirez file, please preserve if resolution by converting it to 24b_LPCM instead of 16-bits).

    - File that plays slowly is shown to be 9 min 43 sec long. That's not correct as the actual normal playing time 4 min 23secs, a factor of more than 2 reduction in speed. Man, it really sounds like a cow in very prolonged labor with no one to help. I feel sorry for the poor animal!

    - FLAC Song is "You've Got a Friend", originally sung by James Taylor, but on this album its sung by a female in a Jazzy sort of way.

    - Metadata is corrupted for all audio files, whether they play natively or with transcoding. In this case, when i play this file directly from NAS to Oppo, it shows the following correct metadata:

    Title: You've Got A Friend(24Bit 96kHZ)
    Artist: Kent Poon (Executive Producer)
    Album: Audiophile Jazz Prologue III (DSMV 24/96)

    Once transcoded, the metadata shown is:

    Title: You've Got A Frien~
    Artist: Kent P~^n (Executive Producer@
    Album: Audi$phile J@# Prologue III (DSMV #

    The corruption is random. If i transcode another file, the extra characters will be arranged differently.

    Sometimes, the meta data is not shown at all

    - Do you support multi-channel audio playback from either in Flac, PCM, SACD(DSD) or DVD-Audio and others (up to 7.1-channels @ 24b/192kHz). If not, please simply pass it along to the Oppo for playback.

    Also one way KKR could have an edge is to support the DXD format at 352.8kHz @24bits, stereo or multi-channel. You could allow the user to play it natively or downrez it to 192k or 96kHz for their audio players as very few CD/BD players support this data rate but many works by 2L are natively produced in this format and are available for download.

    Hope the above helps ...

    Thanks,
    David

    PS
    I have duplicate most of this mail on your support forum.

  10. #10
    David, thank you for the files and the information. I'll go through it all shortly and get back to you via e-mail.

    KooRaRoo does support passing through and encoding 24-bit multichannel LPCM - it'll be in a test profile I'll send you shortly. It should already pass through multichannel FLAC to your Oppo, but I'll check the file descriptions you sent in to make sure it's all ok.

    Do you have a sample DXD file that you could in or a link where I could download one? Thanks!

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