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Thread: Unable to Pause, Fast Forward or Rewind on Netgear NeoTV NTV300SL

  1. #1

    Unable to Pause, Fast Forward or Rewind on Netgear NeoTV NTV300SL

    I have 2 of the Netgear NeoTV NTV300SL boxes. The video files play just fine but for some reason I am unable to Pause, Fast Forward or Rewind any of the files. Any idea on why this would be.

    Thank you

  2. #2
    Can you please check the Devices pane and confirm that you are using the "Netgear NeoTV 550" device profile for those, or if not - which profile are you using?

    Was FF/REW/Pause working before or you just got these devices?

  3. #3
    I am using the Netgear NeoTV 550 profile for these devices. FF/REW/Pause use to work but not anymore.

  4. #4
    Ok, nothing changed in the profile.

    We can experiment a bit to see what's wrong. Please open a support ticket and send in logs playing one of the files that doesn't FF/REW/pause - play it just for a couple of seconds, then try to FF or REW. I'm sure we'll get it going.

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