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Type: Posts; User: Dennis

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  1. Replies
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    Hi again Do you see your TV on the device list?

    Hi again

    Do you see your TV on the device list?
  2. Replies
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    11,464

    Glad to see it worked for you.

    Glad to see it worked for you.
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    More details about the new release will be posted...

    More details about the new release will be posted this week.
    Thanks
  4. Hi JMG I'll review the log and try to find out...

    Hi JMG

    I'll review the log and try to find out the root.

    DS
  5. Replies
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    11,260

    Hi AlBack New version will be release THIS...

    Hi AlBack

    New version will be release THIS week and will be followed with announcement on Facebook and on this Forum.

    Thank you for your patience.
  6. Thread: Dynamic Folders

    by Dennis
    Replies
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    3,680

    At the moment you cannot do a "does not contain"...

    At the moment you cannot do a "does not contain" or a "is empty" on genre, but this would be a good addition, so thank you for the suggestion.

    You could use parental rating to achieve this at the...
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    Yes, you should be able to play videos while they...

    Yes, you should be able to play videos while they are being transcoded. Can you please check and see which device profile is being used for your TV (you can see this in the Devices pane). If it's not...
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    Did you try the "Samsung BDP" profiles? If not,...

    Did you try the "Samsung BDP" profiles? If not, please try those as well.

    Yes, Samsung devices do not support FF/REW over DLNA in the normal sense, but you can use the left/right buttons on the...
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    Thank you for reporting that - this is a known...

    Thank you for reporting that - this is a known issue and will be fixed in one of the next updates.
  10. Thread: Streaming issue

    by Dennis
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    3,469

    This could be because of several reasons: 1)...

    This could be because of several reasons:

    1) the device profile is not set correctly
    2) transcoding is not fast enough for real-time playback
    3) a network issue is cutting the connection

    Can...
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    Thank you for reporting this - it's been fixed in...

    Thank you for reporting this - it's been fixed in the upcoming update which should be out soon.
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    Hello Emmanuel, There is a small known issue...

    Hello Emmanuel,

    There is a small known issue with sorting in 2.3.0, which is fixed in the upcoming update (due to be released soon).
  13. Thanks for the screenshots! The first issue...

    Thanks for the screenshots!

    The first issue that I see from the Devices panel screenshot is that the "Default Device" device profile is being used for both devices. Please double-click on both of...
  14. Thread: subs

    by Dennis
    Replies
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    7,754

    Yes, if a device (TV) supports external subtitles...

    Yes, if a device (TV) supports external subtitles (such as .SRT or .SUB), then KRR can send them natively and this won't require transcoding of the file. If the device does not support a certain...
  15. Thread: subs

    by Dennis
    Replies
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    7,754

    It should work then - can you please send both...

    It should work then - can you please send both .SRTs to support (at) kooraroo (dot) com and I'll check if there's anything in the SRT file itself.

    Yes, .SUB files are supported as well, provided...
  16. Thread: subs

    by Dennis
    Replies
    7
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    7,754

    Hello, What I've found is that LG TVs don't...

    Hello,

    What I've found is that LG TVs don't support external subtitles over DLNA for all file types (or at least some of the firmware versions on certain models). Do you have any other MKVs with...
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    Thank you - I really appreciate it!

    Thank you - I really appreciate it!
  18. Thanks for the logs - I'll get back to you via...

    Thanks for the logs - I'll get back to you via support.
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    There are definitely things to try to improve...

    There are definitely things to try to improve (increase) CPU usage and increase transcoding speed. I'll reply to your support ticket, so that we keep things in one place.
  20. Have you disabled the burned-in subtitles? If you...

    Have you disabled the burned-in subtitles? If you have and the SRT file does not come, then we need to check the logs. Please enable logs by ticking the Enable Logging item under the Tools menu....
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    Yes, that's the correct way. The device wouldn't...

    Yes, that's the correct way. The device wouldn't understand a video file and would refuse to play it in any case. The only other way I see that this can be done is by modifying the device profile and...
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    John, thank you and I'm sorry that we didn't get...

    John, thank you and I'm sorry that we didn't get things with your setup. There was another person in this thread who had a different problem and that was solved. This is the problem when multiple...
  23. It all looks correct. Can you please try playing...

    It all looks correct. Can you please try playing that file from the TV (do not push it to the TV from the GUI, but use the TV to find this file and start playing it) and see if that works - please...
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    Can you please confirm that you are in...

    Can you please confirm that you are in Music/Photos mode when trying to listen to music or see photos? If your device doesn't have discrete modes, can you please tell me the model of it and I'll...
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    Ok, I'll reply via support e-mail.

    Ok, I'll reply via support e-mail.
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