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  1. Thread: registration

    by KRR Team
    Replies
    3
    Views
    7,368

    My apologies for the delay, kindly send us a PM...

    My apologies for the delay, kindly send us a PM with your purchase information and we will search for your code
  2. My apologies for the delay, kindly send us a PM...

    My apologies for the delay, kindly send us a PM with your purchase information and we will search for your code
  3. Thread: eats memory

    by KRR Team
    Replies
    1
    Views
    5,911

    This is not normal. See PM

    This is not normal.
    See PM
  4. We are working to improve these issues. We plan...

    We are working to improve these issues.
    We plan a few surprises for all of our users in the weeks to come...
  5. Replies
    5
    Views
    29,626

    We will consider this for the next release

    We will consider this for the next release
  6. Replies
    6
    Views
    11,853

    Hi Sorry for the delay in our reply. What...

    Hi
    Sorry for the delay in our reply.
    What device do you use?
    You may try to change the device profile in order to control the default transcoding.
    Please advise and we will check
  7. Since the error says "check you network...

    Since the error says "check you network connection" I suspect this might be the problem.
    Please try to take all of the firewalls down (just for a test, you can disconnect your ISP for this) and see...
  8. Hi Can you please share a screen shot cause I'm...

    Hi
    Can you please share a screen shot cause I'm not sure I understand the issue correctly
  9. Replies
    5
    Views
    10,959

    Glad to hear problem solved with Panasonic...

    Glad to hear problem solved with Panasonic...
  10. Replies
    9
    Views
    14,344

    Hi We have replied your messages on March 16...

    Hi

    We have replied your messages on March 16 on this page and via email (check your spam).

    Release notes for the new version were published a few weeks ago on this forum (when the new version...
  11. Replies
    9
    Views
    14,344

    We are not aware of any limitation. To solve it...

    We are not aware of any limitation. To solve it we need to analyze and debug the specific ASS file and see what the problem.
    If it happens only with this 1 file, I see no reasons to further...
  12. Replies
    5
    Views
    10,959

    Hi MrShades The new version has nothing to do...

    Hi MrShades

    The new version has nothing to do with these issues.

    I suspect this relates to networking issues and firewall on your computer.

    I suggest you take off all apps running on the...
  13. Replies
    7
    Views
    11,059

    Hi drshitalkiran This is an old thread....

    Hi drshitalkiran

    This is an old thread.
    Please PM your KooRaRoo version, device details, OS and more details on your issue.
  14. Hi New version has been released and site is...

    Hi

    New version has been released and site is now updated.
    For release notes please visit
    http://kooraroo.com/download.php
  15. Replies
    9
    Views
    14,344

    Hi Again, You wrote this happens only in some...

    Hi Again,

    You wrote this happens only in some cases, may I ask on which files did you encountered this issue?
    Have you tried to burn the subtitles using KRR interface for this device?
  16. Thread: krrv files

    by KRR Team
    Replies
    1
    Views
    8,383

    Hi dgcasey The .krrv extension is internal to...

    Hi dgcasey

    The .krrv extension is internal to KooRaRoo - typically you don't need to look at these files, while your source files are never touched by KooRaRoo, the krrv are the transcoded files....
  17. Replies
    4
    Views
    7,977

    Thank you for your patience Problem is solved,...

    Thank you for your patience

    Problem is solved, you can purchase a license for the updated version at this page
    http://kooraroo.com/purchase_update.php

    You need to verify your original license...
  18. Replies
    9
    Views
    14,344

    Hi Solrac Smartypants We will try to recreate...

    Hi Solrac Smartypants

    We will try to recreate this.
    Please allow 2 days for investigation.

    Dean
  19. Replies
    5
    Views
    29,626

    Hi We have been going through some changes. ...

    Hi

    We have been going through some changes.
    site and software have been updated and more to come.

    Our support provides assistance within 1 business days.

    Some issues, like Freeop has,...
  20. Replies
    4
    Views
    7,977

    Hi Thank you for the message. We have just...

    Hi

    Thank you for the message.

    We have just run a test for the payment page and found no problem.
    http://kooraroo.com/purchase_update.php

    Kindly advise the payment page you had the error...
  21. Replies
    10
    Views
    14,385

    Hi See this page for release notes...

    Hi

    See this page for release notes
    http://forum.kooraroo.com/showthread.php/2707-KooRaRoo-Media-v2-5-0-is-now-available

    KooRaRoo site was updated and the download page is not longer relevant...
  22. Replies
    0
    Views
    28,340

    Sticky: KooRaRoo Media v2.5.0 is now available

    KooRaRoo Media has been updated to version 2.5.0 and is now available for you to download and install.

    The new and enhanced features include:


    Improved Software is more efficient, another...
  23. Replies
    2
    Views
    5,370

    Hi Version 2.5.0 Was released this week. See...

    Hi

    Version 2.5.0 Was released this week. See the announcement we made today:
    http://forum.kooraroo.com/showthread.php/2707-KooRaRoo-Media-v2-5-0-is-now-available

    More updates to follow...
  24. Replies
    5
    Views
    11,668

    Hi PorkScratching, I checked the log and I...

    Hi PorkScratching,

    I checked the log and I don't see obvious problems - it says the playback is successful. Have you installed any security programs recently? For example Bitdefender is known to...
  25. Replies
    18
    Views
    22,070

    1) Thank you for pointing this out, we'll fix it...

    1) Thank you for pointing this out, we'll fix it

    2) You can see the transcoding status on the lower Status pane (same tab as Devices). Please enable the transcoding and try again. Thank you

    -AR
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