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My apologies for the delay, kindly send us a PM with your purchase information and we will search for your code

My apologies for the delay, kindly send us a PM with your purchase information and we will search for your code

This is not normal.
See PM

We are working to improve these issues.
We plan a few surprises for all of our users in the weeks to come...

We will consider this for the next release

Hi
Sorry for the delay in our reply.
What device do you use?
You may try to change the device profile in order to control the default transcoding.
Please advise and we will check

Since the error says "check you network connection" I suspect this might be the problem.
Please try to take all of the firewalls down (just for a test, you can disconnect your ISP for this) and see...

Hi
Can you please share a screen shot cause I'm not sure I understand the issue correctly

Glad to hear problem solved with Panasonic...

Hi

We have replied your messages on March 16 on this page and via email (check your spam).

Release notes for the new version were published a few weeks ago on this forum (when the new version...

We are not aware of any limitation. To solve it we need to analyze and debug the specific ASS file and see what the problem.
If it happens only with this 1 file, I see no reasons to further...

Hi MrShades

The new version has nothing to do with these issues.

I suspect this relates to networking issues and firewall on your computer.

I suggest you take off all apps running on the...

Hi drshitalkiran

This is an old thread.
Please PM your KooRaRoo version, device details, OS and more details on your issue.

Hi

New version has been released and site is now updated.
For release notes please visit
http://kooraroo.com/download.php

Hi Again,

You wrote this happens only in some cases, may I ask on which files did you encountered this issue?
Have you tried to burn the subtitles using KRR interface for this device?

Hi dgcasey

The .krrv extension is internal to KooRaRoo - typically you don't need to look at these files, while your source files are never touched by KooRaRoo, the krrv are the transcoded files....

Thank you for your patience

Problem is solved, you can purchase a license for the updated version at this page
http://kooraroo.com/purchase_update.php

You need to verify your original license...

Hi Solrac Smartypants

We will try to recreate this.
Please allow 2 days for investigation.

Dean

Hi

We have been going through some changes.
site and software have been updated and more to come.

Our support provides assistance within 1 business days.

Some issues, like Freeop has,...

Hi

Thank you for the message.

We have just run a test for the payment page and found no problem.
http://kooraroo.com/purchase_update.php

Kindly advise the payment page you had the error...

Hi

See this page for release notes
http://forum.kooraroo.com/showthread.php/2707-KooRaRoo-Media-v2-5-0-is-now-available

KooRaRoo site was updated and the download page is not longer relevant...

KooRaRoo Media has been updated to version 2.5.0 and is now available for you to download and install.

The new and enhanced features include:


Improved Software is more efficient, another...

Hi

Version 2.5.0 Was released this week. See the announcement we made today:
http://forum.kooraroo.com/showthread.php/2707-KooRaRoo-Media-v2-5-0-is-now-available

More updates to follow...

Hi PorkScratching,

I checked the log and I don't see obvious problems - it says the playback is successful. Have you installed any security programs recently? For example Bitdefender is known to...

1) Thank you for pointing this out, we'll fix it

2) You can see the transcoding status on the lower Status pane (same tab as Devices). Please enable the transcoding and try again. Thank you

-AR