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whitebloodcell
November 17th, 2014, 05:24 AM
File info of two of the problem files attached. 104105

Most other files in my library play okay. Possibly related issue, kooraroo cannot see the device. I have tried pre-transcoding the file but still the same problem.

whitebloodcell
November 22nd, 2014, 01:57 AM
Anyone have some ideas of what to try to remedy this? No one has responded to my support email either. I purchased a license so am loathe to give up.

KRR Team
November 28th, 2014, 01:29 PM
Hello whitebloodcell,

I apologize for late response. Could you please post the information about one of the mkv files that does play properly?
If you find the program unusable please drop an email to support at kooraroo.com and I'll immediately refund your purchase. Thank you

-AR