PDA

View Full Version : Transcode folder



Jay Brown
March 27th, 2014, 04:12 AM
Originally, my transcodes were stored on drive c. When I realized that the drive had become full, I went into the setup and changed the path to point to a larger drive. Now, it appears that it's not working correctly.

I can't see that transcodes are being stored either in the new or old paths, and I'm unable to view any videos on any devices.

Please help.

KRR Team
March 27th, 2014, 05:47 AM
Hi Jay,

Sorry for this issue. Could you please collect the logs and send it to support at kooraroo.com? Thank you

-AR

Jay Brown
March 27th, 2014, 07:29 AM
I will send the logs to the address suggested, but I suspect that this last line may be the key:

2014-03-26T15:20:47.167-05:00 [CTranscoder::WaitForFile] (5024) FINE: File not written to disk yet, waiting some more: C:\Users\Public\Documents\KooRaRooMedia\KooRaRoo_T ranscoding\mpeg2_mpeg2_pal_00_ac3_01_00\251-41.krrv

There are a a number of similar entries pointing to a collection of files.

Jay Brown
March 27th, 2014, 07:32 AM
Oh, just to expand, the paths all exist, but none of the folders have the suggested *.krrv files.

KRR Team
March 27th, 2014, 11:04 AM
Thank you Jay, I received your email, albeit without attachment, could you please re-send. Thank you

-AR