PDA

View Full Version : Files are in a wrong folder of kooraroo library



sinpie
September 30th, 2013, 02:07 AM
Hello,

As I uploaded a screenshot,
Files in \Movie\PSP is in \Movie\MV folder of Kooraroo.

I tried both 32/64 bit version and online meta retrieval enabled and disabled.
Version : v2.0.0.0

One more thing is that, the files shown in MV folder are also shown in PSP folder. (That means, the files are not moved, but appear in two different folders.)
Many random folers have this issue.

Thank you.

sinpie
September 30th, 2013, 02:28 AM
When I try to get a log by enabling log option, I restart server and GUI.
The files which are shown in the screenshot are now in the correct folders.
But, the other files are in the wrong location.

I'm adding logs while library is still in updating, but it seems that wrong code page makes the issue.
The korean characters are broken in the log while GUI shows the korean characters well.

Dennis
September 30th, 2013, 09:35 AM
Hello,

Thank you for the screenshot and the logs.

Can you please open a support ticket and send this file through: "C:\Users\Public\Documents\KooRaRooMedia\KooRaRooMe diaMain.krr" - I'll check what's happening internally. If the file is large, please use Dropbox (http://db.tt/lRFZ8DfF) or any other file sharing site and send the download link to support (at) kooraroo (dot) com.

sinpie
October 1st, 2013, 02:37 AM
Hello,

I have opened a ticket for support request, and wrote a download link on the description of the ticket.
(request #1795)

Thank you.

Dennis
October 1st, 2013, 09:35 AM
Great, thank you. I'll get back to you via support e-mail shortly.