View Full Version : Unable to Pause, Fast Forward or Rewind on Netgear NeoTV NTV300SL

July 18th, 2013, 01:02 PM
I have 2 of the Netgear NeoTV NTV300SL boxes. The video files play just fine but for some reason I am unable to Pause, Fast Forward or Rewind any of the files. Any idea on why this would be.

Thank you

July 18th, 2013, 02:22 PM
Can you please check the Devices pane and confirm that you are using the "Netgear NeoTV 550" device profile for those, or if not - which profile are you using?

Was FF/REW/Pause working before or you just got these devices?

July 19th, 2013, 01:25 AM
I am using the Netgear NeoTV 550 profile for these devices. FF/REW/Pause use to work but not anymore.

July 19th, 2013, 09:00 AM
Ok, nothing changed in the profile.

We can experiment a bit to see what's wrong. Please open a support ticket and send in logs playing one of the files that doesn't FF/REW/pause - play it just for a couple of seconds, then try to FF or REW. I'm sure we'll get it going.